Artificial Intelligence: A Case Study of Business Process Outsourcing in Jamaica

Name: Artificial Intelligence: A Case Study of Business Process Outsourcing in Jamaica
Author: Tiou Kimar Clarke
ISBN: 9786598887773

By Tiou Kimar Clarke

Book code: 947059

Synopsis

This book aimed to investigate how Business Process Outsourcing (BPO) customer service agents in Jamaica perceive Artificial Intelligence (AI) in the BPO sector, examine their concerns about job security, and identify practical strategies that Jamaican BPO companies can adopt to alleviate these concerns and promote the acceptance of these technologies. The findings from this study also increased awareness and helped agents better understand the use of AI and its role in their job functions.

The study is organized into four chapters. This first section introduces the study, including background information, problem statements, the study’s purpose, research objectives, research questions, significance, delimitations, and definitions of terms. Chapter one reviews the literature across four levels: theoretical review, conceptual review, empirical review, and conceptual framework. Chapter two describes the research methods, including the research design and approach, population and sample size, sampling procedure, measurement of variables, research instrument, type of data, validity and reliability concerns, analytical tools, and ethical considerations. Chapter three will present the results and discussions based on the research objectives. By the end, the last section conclude the study with a summary of the findings, conclusions, and recommendations.

Features

ISBN	9786598887773
Number of Pages	247
Edition	1 (2026)
Format	A5 (148x210)
Binding	Paperback with Flaps
Color	Black and White
Paper Type	Ahuesado 80g
Language	Portuguese

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Tiou Kimar Clarke

As publicações da editora IOLE têm o intuito de trazerem contribuições para o avanço da reflexão e da práxis em diferentes áreas do pensamento e para a consolidação de uma comunidade de autores comprometida com a pluralidade do pensamento e com uma crescente institucionalização dos debates.

Coleção Comunicação & Políticas Públicas: http://livros.ioles.com.br

Editora IOLE: http://editora.ioles.com.br

Full Profile Fale com o autor

Artificial Intelligence: A Case Study of Business Process Outsourcing in Jamaica

By Tiou Kimar Clarke

Categories

Negócios, Artificial intelligence, Human and Social Sciences, Administration

Synopsis

Features

Tiou Kimar Clarke